In order to benefit from the holidays offered by Château PICOL, we ask you to read the following terms and conditions carefully. These conditions govern sales and are valid from the moment the order is placed. Booking implies full acceptance of our terms and conditions.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to all reservations made with Château PICOL represented by Mr Christian HUREAU Sole Proprietorship, by the customer(s), on its website www.chateau-picol.com or by telephone, post or e-mail, or in any agency or platform where Château PICOL markets its holidays. The main characteristics of the stays are presented on the website www.chateau-picol.com or on paper or electronically in the case of reservations made by means other than a distance order.
The customer is obliged to read them before placing an order. The choice and purchase of a holiday is the sole responsibility of the Customer. The present General Terms and Conditions of Sale apply to the exclusion of all other conditions of the Customer.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by Château PICOL on the date the Order is placed by the Customer. In the absence of proof to the contrary, the data recorded in Château PICOL's computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and, if the processing is not essential to the execution of the order and its consequences, to object to all his personal data at any time by writing, by post and providing proof of his identity, to :
Château PICOL
Locality PICOL
86140 LENCLOITRE
The customer declares that he/she has read these General Terms and Conditions of Sale and accepted them either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the www.chateau-picol.com website, or, in the case of off-line reservations, by any other appropriate means.
ARTICLE 2 - RULES OF PROCEDURE
It is acknowledged that Château Picol is the commercial brand that manages and rents out the Château.
This lease is made subject to the following terms and conditions which the Customer undertakes to perform and carry out, namely :
2.1 - To occupy the premises only "bourgeoisement", the exercise of any trade, profession or industry being formally forbidden, the Customer acknowledging that the premises which are the subject of the present contract are rented to him only as a temporary residence and for pleasure.
2.2 - Do not leave clothes or towels to dry on the balcony. A drying rack is provided for this purpose.
2.3 - Do not bring animals into the Château or its grounds.
2.4 - Respect the Château's capacity.
2.5 - To respect the intended use of the Château and not to make any changes to the furnishings or layout of the premises.
2.6 - Not to substitute for any person whatsoever, nor to sublet, in whole or in part, even free of charge, the rented premises, except with the written agreement of Château Picol.
2.7 - Smoking is strictly forbidden in the Château.
2.8 - Formally refrain from throwing objects into toilets, washbasins, bathtubs and sinks that could block the pipes, failing which you will be liable for the cost of restoring these facilities to working order.
2.9 - Make any complaint concerning the facilities within 48 hours of entering the accommodation. Otherwise, the complaint will not be accepted.
2.10 - Notify Château Picol as soon as possible of any damage to the property, its furniture or equipment. Repairs made necessary by negligence or poor maintenance during the rental period will be charged to the Customer.
2.11 - Authorize Château Picol, or any third party appointed by it for this purpose, to carry out any emergency repairs during the rental period. The Customer shall not be entitled to claim any reduction in rent in the event that urgent repairs incumbent upon the Lessor should occur during the rental period.
2.12 - Avoid any noise or behavior, whether caused by yourself, your family or your acquaintances, that might disturb other customers or neighbors.
2.13 - Refrain from storing or eating food in rooms.
2.14 - Agree to visit the premises if Château Picol or its authorized representative so requests.
2.15 - Waive all recourse against Château Picol in the event of theft or damage to the rented premises.
2.16 - Maintain the Château and return it in a good state of cleanliness and repair at the end of the rental period. If any items in the inventory are damaged, Château Picol may claim their replacement value.
ARTICLE 3 - RESERVATIONS
3.1 - RESERVATION CONDITIONS
The reservation request must be made by a person of legal age and capacity. The contract is nominative and cannot be transferred without the written agreement of Château PICOL.
3.2 - DEFINITIVE RESERVATION
It is the Customer's responsibility to check the accuracy of the Order and to notify Château PICOL immediately of any errors. The reservation is only definitive after receipt of the completed, dated and signed reservation contract, payment of the deposit equivalent to 15% of the total amount and written confirmation from Château PICOL.
Any deposit not accompanied by a contract will not guarantee the reservation.
Château PICOL is the sole judge of the acceptance or refusal of a reservation request, without having to give an explanation.
Any order placed by e-mail constitutes the formation of a distance contract between the Customer and Château PICOL.
ARTICLE 4 - PRICES
The holidays offered by Château PICOL are detailed on the website www.chateau-picol.com, or on any other Château PICOL information medium, when the customer places the order. Prices are expressed in Euros, all taxes included. Any subsequent change in the rate of tourist tax, occurring between the time when the rates were determined and the invoicing of the stay, will entail a correlative change in the price inclusive of tax, which the customer accepts without reservation.
Prices take into account any discounts offered by Château PICOL on the www.chateau-picol.com website or in any other information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the www.chateau-picol.com website, in the e-mail or in the written proposal sent to the customer. Beyond this period of validity, the offer is null and void and Château PICOL is no longer bound by the prices.
ARTICLE 5 - PAYMENT OF THE STAY
For both the deposit and the balance, you can pay for your reservation or stay by the following methods:
CB on site or remotely, by secure payment link, cheque, bank transfer, cash. Payments made by the customer will not be considered final until the amounts due to Château PICOL have been received.
5.1 - DEPOSIT
A deposit of 15% of the total price of the holiday ordered is required for all firm bookings. The deposit must be paid when the order is placed and within 7 days for payments by cheque. It will be deducted from the cost of the stay, but will not be reimbursed by Château PICOL in the event of cancellation.
5.2 - DEPOSIT
On arrival, the customer must pay a deposit of €1,500. This deposit can be made by bank transfer, credit card, cheque or cash, and will be reimbursed by bank transfer within eight days of the customer's departure. The customer must also provide a bank details form.
5.3 TERMS OF PAYMENT
For both the deposit and the balance, you can pay by the following methods:
CB on site or remotely, by secure payment link, cheque, bank transfer, cash. Payments made by the customer will not be considered final until the amounts due to Château PICOL have been received.
The balance must be paid in full on the day of the service, failing which, and in the absence of a written justification from the customer, the contract will be cancelled ipso jure and the deposit paid will be retained by the service provider by way of cancellation.
Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that Château PICOL may be entitled to take against the Customer in this respect.
5.4. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, Château PICOL reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the supply of the holiday ordered by the Customer and/or to suspend the performance of its obligations.
ARTICLE 6 - MODIFICATION OR CANCELLATION BY THE CUSTOMER
6.1. MODIFICATION
In the event of a change in dates or number of people, the Service Provider will do its utmost to accept requests for date changes within the limits of availability, and without prejudice to any additional costs; in all cases, this is merely an obligation of means, as Château PICOL cannot guarantee the availability of another date. Any request for a reduction will be considered by Château PICOL as a partial cancellation, the consequences of which are governed by article 6.2.
6.2. CANCELLATION
In the event of cancellation of the stay by the customer after acceptance by Château PICOL less than 30 days before the scheduled date, for any reason whatsoever, with the exception of force majeure, the deposit paid at the time of booking, as defined in article 5.3 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by Château PICOL, as compensation, and may not give rise to any reimbursement whatsoever.
6.3. CANCELLATION IN THE EVENT OF A PANDEMIC
Given the current health situation, we do our utmost to enable you to enjoy your stay in the best possible conditions of hygiene and distance. However, in view of the current health situation, legislative and regulatory measures may be adopted after you have made your reservation, imposing restrictions on your conditions, or even closing the place where you are staying.
6.3.1 In the event of total or partial closure of the place of stay during the dates reserved (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not imputable to Château PICOL: you will have the choice between the immediate refund of your deposit or the issue of a credit note of a corresponding value valid for 1 year, refundable at the end of this period or on first request. This cancellation cannot give rise to the payment of damages.
6.3.2. Notwithstanding the provisions of article 5.2 CANCELLATION, for any cancellation duly justified by the fact that the Customer is affected by COVID 19 (infection) or any other infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would jeopardize his/her participation in the stay on the scheduled dates: Château Picol will retain the deposit paid at the time of reservation and will issue a credit note corresponding to the amount of the deposit, valid for 1 year. If the credit note is not used by the end of this period, it will lapse.
ARTICLE 7 - Château PICOL's OBLIGATIONS - GUARANTEE
Liability insurance: Customers are solely responsible for any personal injury and/or damage to property caused by them during their stay at Château PICOL. The customer must therefore be covered by civil liability insurance, and the place of stay must be insured.
Château PICOL guarantees the Customer, in accordance with legal provisions and without additional payment, that the stay ordered will be carried out.
In order to assert his rights, the customer must inform Château PICOL, in writing, of the existence of defects in conformity within a maximum period of 24 hours from the date of arrival. Château PICOL will rectify or have rectified (insofar as possible) the stays deemed defective as soon as possible following the discovery of the defect or fault. Château PICOL's guarantee is limited to the reimbursement of stays actually paid for by the Customer. Château PICOL shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognized by French jurisprudence. Stays provided via the www.chateau-picol.com website by Château PICOL comply with the regulations in force in France.
ARTICLE 8 - RIGHT OF WITHDRAWAL
Château PICOL's activities on a specific date are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.
ARTICLE 9 - PROTECTION OF PERSONAL DATA
Château PICOL, the writer of the present document, implements personal data processing whose legal basis is :
Or the legitimate interest pursued by Château PICOL when it pursues the following purposes:
Canvassing and managing relations with customers and prospects, organizing, registering and inviting them to Château PICOL events, processing, executing, canvassing, producing, managing and monitoring customer requests and files, and drafting deeds on behalf of customers.
or to comply with legal and regulatory obligations when implementing processing for the purposes of preventing money laundering and the financing of terrorism, combating corruption, invoicing and accounting.
Château PICOL retains data only for as long as is necessary for the purposes for which it was collected, and in compliance with current regulations. In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for promotion and prospecting purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of customer relations. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers' data is kept for a period of 3 years if no participation or registration in Château PICOL events has taken place. The data processed is intended only for authorized Château PICOL personnel.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port and delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interests of Château PICOL, as well as the right to object to commercial canvassing. They also have the right to define general and specific directives defining the way in which they intend the above-mentioned rights to be exercised after their death, by e-mail to the following address: contact@chateau-picol.com or by post to the following address:
Château PICOL
Locality PICOL
86140 LENCLOITRE
accompanied by a copy of a signed identity document. The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 10 - INTELLECTUAL PROPERTY
The content of the www.chateau-picol.com website is the property of Château PICOL and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution or use of this content, in whole or in part, is strictly forbidden and may constitute an infringement of copyright. In addition, Château PICOL remains the owner of all intellectual property rights to photographs, presentations, studies, documents, etc., produced (even at the Customer's request) with a view to the smooth running of the Customer's stay. The Customer therefore refrains from reproducing or exploiting the photographs, presentations, studies, documents, etc., without the express, written and prior authorization of Château PICOL, which may be subject to a financial consideration. The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by Château PICOL.
ARTICLE 11 - APPLICABLE LAW - LANGUAGE
The present General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law. The present General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 12 - DISPUTES
Any and all disputes arising out of or in connection with the purchase or sale of goods under these general terms and conditions of sale, as to their validity, interpretation, performance, termination, consequences or consequences and which cannot be resolved between Château PICOL and the customer, shall be submitted to the competent courts under the conditions of common law. The customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method. In particular, he/she may have free recourse to the following Consumer Mediator:
MEDICYS
73 Boulevard de Clichy
75009 PARIS
www.medicys-consommation.fr
ARTICLE 13 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
Prior to placing an Order, the Customer acknowledges having been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in Articles L 1-1 to Lm-7 of the French Consumer Code.
Information relating to legal and contractual warranties and their implementation procedures; the functionalities of digital content and, where applicable, its interoperability; the possibility of resorting to conventional mediation in the event of a dispute; information relating to termination procedures and other important contractual conditions. The fact that a natural person (or legal entity) places an order on the www.chateau-picol.com website implies full acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the customer, who waives the right to invoke any contradictory document that may be unenforceable against Château PICOL.
