Chateau Picol

Chateau Picol logo

TERMS AND CONDITIONS

To take advantage of the stays offered by Château PICOL, please read the terms and conditions below carefully. These conditions govern sales and are valid from the moment the order is placed. Booking implies full acceptance of our terms and conditions.

ARTICLE ONE – SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to all reservations made by the customer(s) at Château PICOL, represented by Mr. Christian HUREAU, sole proprietorship, on its website. www.chateau-picol.com or by telephone, mail, or email, or at any agency or platform where Château PICOL sells its stays. The main features of the stays are presented on the website. www.chateau-picol.com or on paper or electronic media in the case of a reservation made by a means other than a remote order.

The Customer is required to read these terms and conditions before placing any order. The choice and purchase of a stay is the sole responsibility of the Customer. These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Customer.

These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or contractual document. The version applicable to the Customer is the one in effect on the website or communicated by Château PICOL on the date the Customer places the Order. Unless proven otherwise, the data recorded in Château PICOL's computer system constitutes proof of all transactions concluded with the Customer.

Under the conditions defined by the French Data Protection Act and the European General Data Protection Regulation (GDPR), the Customer has the right, at any time, to access, rectify, and object to the processing of all their personal data, provided that the processing is not essential for the execution of the order and its follow-up, by writing, by post and providing proof of identity, to:

PICOL Castle

PICOL locality

86140 LENCLOITRE

The Customer declares having read and accepted these General Terms and Conditions of Sale, either by ticking the box provided for this purpose before initiating the online ordering process, as well as the general terms of use of the website. www.chateau-picol.com or, in the case of bookings made outside the Internet, by any other appropriate means.

ARTICLE 2 – INTERNAL RULES

It is previously acknowledged that Château Picol is the commercial brand which manages and rents the Château.

This rental agreement is subject to the following terms and conditions, which the Client agrees to perform and fulfill, namely:

2.1 – Occupy the premises only in a "bourgeois" manner, the exercise of any trade, profession or industry being formally prohibited, the Client acknowledging that the premises which are the subject of this contract are rented to him only as a temporary residence and for pleasure.

2.2 – Do not leave clothes or towels to dry on the balcony. A clothesline is provided for this purpose.

2.3 – Do not bring animals into the Castle and its grounds.

2.4 – Respect the capacity of the Castle.

2.5 – Respect the purpose of the Castle and do not make any changes to the arrangement of the furniture and the premises.

2.6 – Not to substitute for any person whatsoever, nor to sublet, in whole or in part, even free of charge, the rented premises, except with the written agreement of Château Picol.

2.7 – Smoking is strictly prohibited in the Castle.

2.8 – It is strictly forbidden to throw objects into toilets, washbasins, bathtubs, sinks that could obstruct the pipes, otherwise he will be liable for the costs incurred for putting these facilities back into service.

2.9 – Any complaint regarding the facilities must be made within 48 hours of moving into the accommodation. Otherwise, it will not be accepted.

2.10 – Notify Château Picol as soon as possible of any damage affecting the property, its furniture, or its equipment. Repairs necessitated by negligence or poor maintenance during the rental period will be at the Client's expense.

2.11 – Authorize Château Picol, or any third party mandated by it for this purpose, to carry out any urgent repairs required during the rental period. The Client may not claim any rent reduction should urgent repairs for which the landlord is responsible arise during the rental period.

2.12 – Avoid any noise or behavior, whether by himself, his family or his acquaintances, that is likely to disturb other Customers and neighbors.

2.13 – Refrain from storing or consuming food in the rooms.

2.14 – Accept the visit of the premises if Château Picol or its agent requests it.

2.15 – Waive any recourse against Château Picol in case of theft and damage in the rented premises.

2.16 – Maintain the Château and return it in a clean and well-maintained condition at the end of the rental period. If any items listed in the inventory are damaged, Château Picol may claim their replacement value.

ARTICLE 3 – RESERVATIONS

3.1 – BOOKING CONDITIONS

The reservation request must be made by a person of legal age and capacity. The contract is personal and cannot be transferred without the written consent of Château PICOL.

3.2 – FINAL RESERVATION

It is the Client's responsibility to verify the accuracy of the Order and to immediately notify Château PICOL of any errors. The reservation is only final upon receipt of the completed, dated, and signed reservation contract, payment of the deposit equivalent to 25% of the total amount, and written confirmation from Château PICOL.

Any deposit payment not accompanied by a contract will not guarantee the reservation.

Château PICOL is the sole judge of the acceptance or refusal of a reservation request without having to give an explanation.

Any order placed by email constitutes the formation of a distance contract between the Client and Château PICOL.

ARTICLE 4 - PRICES

The stays offered by Château PICOL are detailed on the website www.chateau-picol.com, or on any other Château PICOL informational material, at the time the Client places their order. Prices are expressed in Euros, inclusive of all taxes. Any subsequent change in the tourist tax rate, occurring between the time the rates were determined and the invoicing of the stay, will result in a corresponding change in the price inclusive of all taxes, which the client accepts without reservation.

The prices include any discounts that may be offered by Château PICOL on the website. www.chateau-picol.com or on any information or communication medium.

These prices are fixed and non-negotiable during their validity period, as indicated on the website www.chateau-picol.com, in the email, or in the written proposal sent to the Client. Beyond this validity period, the offer is no longer valid and Château PICOL is no longer bound by the prices.

ARTICLE 5 – STAY RULES

For both the deposit and the balance, you can pay for your reservation or stay using the following payment methods:

Payment can be made by credit card (Visa, Eurocard, Amex) on-site or remotely via a secure payment link, check, bank transfer, or cash. Payments made by the Customer will only be considered final upon actual receipt of the funds due by Château PICOL.

5.1 – DEPOSIT
Any confirmed booking request from the buyer will require a deposit of 25% of the total price of the booked stay. This deposit must be paid at the time of booking or within 7 days for payments made by bank transfer. It will be deducted from the final price of the stay but is non-refundable by Château PICOL in the event of cancellation less than 12 weeks prior to the start of the stay.
5.2 – BALANCE
The balance must be paid no later than 12 weeks before the start of the stay.
5.3 – CAUTION
Upon arrival, the client will be required to pay a security deposit of €1500. This deposit can be made by bank transfer or credit card and will be refunded by credit card or bank transfer within eight days of the client's departure. The client must also provide their bank account details (RIB).
5.4 PAYMENT TERMS
For both the deposit and the balance, you can pay for your reservation using the following payment methods:
Payment can be made by credit card on-site or remotely via a secure payment link, check, bank transfer, or cash. Payments made by the Customer will only be considered final upon actual receipt of the funds due by Château PICOL.
The balance must be paid in full 12 weeks before the first day of the stay, otherwise, and in the absence of a written justification message from the client, the contract will be automatically cancelled and the deposit paid will be retained by Château PICOL as a cancellation fee.
Late payment will result in the immediate demand for payment of all sums owed by the Client, without prejudice to any other action that Château PICOL may be entitled to take against the Client in this respect.
5.5. FAILURE TO COMPLY WITH PAYMENT TERMS
Furthermore, Château PICOL reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the stay ordered by the Client and/or to suspend the performance of its obligations.

ARTICLE 6 – MODIFICATION OR CANCELLATION BY THE CLIENT

6.1. EDIT

In the event of a change of dates or number of people, Château Picol will endeavor to accept date change requests as far as possible, subject to availability, without prejudice to any potential additional charges; however, this is only an obligation of means, as Château Picol cannot guarantee the availability of an alternative date. Any request for a reduction in the number of guests will be considered by Château Picol as a partial cancellation, the consequences of which are governed by Article 6.2.

6.2. CANCELLATION

In the event of cancellation of the stay by the Client after its acceptance by Château PICOL and less than 12 weeks before the scheduled date of the stay, for any reason whatsoever, other than force majeure, the deposit paid at the time of booking will be retained in accordance with the General Terms and Conditions of Sale and will be acquired by Château PICOL as compensation, and will not be subject to any refund.

In the event of cancellation of the stay by the Client after its acceptance by Château PICOL and less than 12 weeks before the scheduled date of the stay, for any reason whatsoever, other than force majeure, the balance paid will be retained in accordance with the General Terms and Conditions of Sale and will be acquired by Château PICOL as compensation, and will not be subject to any refund.

In the event of cancellation of the stay by the client after its acceptance by Château PICOL more than 12 weeks before the scheduled date of the stay, for any reason whatsoever, all sums paid as a deposit or balance will be refunded.

6.3. CANCELLATION IN CASE OF PANDEMIC

In the current health context, we are doing everything we can to ensure you can enjoy your stay in the best possible conditions of hygiene and social distancing. However, given the health situation, legislative and regulatory measures may be adopted after your booking and impose restrictions on your stay, or even lead to the closure of the accommodation.

6.3.1 In the event of a total or partial closure of the accommodation during the reserved dates (which is considered equivalent to a total or partial ban on public access, insofar as the Client is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to Château PICOL: you will have the choice between an immediate refund of your deposit or the issuance of a credit note of the corresponding value, valid for one year and refundable at the end of this period or upon first request. However, this cancellation will not give rise to the payment of damages.

6.3.2. Notwithstanding the provisions of Article 5.2 CANCELLATION, any cancellation duly justified by the fact that the Client has contracted COVID-19 (infection) or another infection considered to be part of a pandemic, or has been identified as a contact case, and that this situation jeopardizes their participation in the stay on the scheduled dates: Château Picol will retain the deposit paid at the time of booking and issue a credit note corresponding to the amount of the deposit, valid for one year. If the credit note is not used at the end of this period, it will expire.

ARTICLE 7 – OBLIGATIONS of Château PICOL – GUARANTEE

Insurance liability: The client is solely responsible for any bodily injury and/or property damage they cause during their stay at Château PICOL. Therefore, the client must have personal liability insurance and ensure that the property is insured.

Château PICOL guarantees the Client, in accordance with legal provisions and without additional payment, the completion of the stay ordered.

To assert their rights, the Client must inform Château PICOL in writing of any non-conformities within 24 hours of their arrival. Château PICOL will rectify or arrange for the rectification (where possible) of any stays deemed defective as soon as possible after the defect or fault is discovered. Château PICOL's guarantee is limited to the reimbursement of stays actually paid for by the Client. Château PICOL cannot be held liable or considered in default for any delay or failure to perform resulting from a force majeure event as defined by French law. Stays booked through Château PICOL's website, www.chateau-picol.com, comply with current French regulations.

ARTICLE 8 - RIGHT OF WITHDRAWAL

Château PICOL's activities on a specific date are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

ARTICLE 9 – PROTECTION OF PERSONAL DATA

Château PICOL, the author of this document, implements personal data processing based on the following legal grounds:

This refers to the legitimate interest pursued by Château PICOL when it pursues the following objectives:

Prospecting, managing relationships with clients and prospects, organizing, registering and inviting people to Château PICOL events, processing, executing, prospecting, producing, managing, and monitoring client requests and files, and drafting documents on behalf of clients.

This means complying with legal and regulatory obligations when implementing processing aimed at preventing money laundering and terrorist financing and combating corruption, invoicing, and accounting.

Château PICOL retains data only for the period necessary for the operations for which it was collected and in accordance with applicable regulations. In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and sales purposes, without prejudice to legal obligations or statutes of limitations.

For anti-money laundering and counter-terrorist financing purposes, data is retained for 5 years after the end of the client relationship. For accounting purposes, it is retained for 10 years from the end of the financial year.

Prospect data is kept for three years if there has been no participation or registration for Château PICOL events. The processed data is intended solely for authorized Château PICOL personnel.

Under the conditions defined by the French Data Protection Act and the European General Data Protection Regulation, natural persons have the right to access, rectify, query, limit, port and erase their personal data.

Individuals whose data is processed also have the right to object at any time, on grounds relating to their particular situation, to the processing of their personal data based on the legitimate interest of Château PICOL, as well as the right to object to direct marketing. They also have the right to define general and specific instructions regarding how they wish the aforementioned rights to be exercised after their death, by sending an email to the following address: contact@chateau-picol.com or by post to the following address:

PICOL Castle

PICOL locality

86140 LENCLOITRE

accompanied by a copy of a signed identity document. The individuals concerned have the right to lodge a complaint with the CNIL.

ARTICLE 10 - INTELLECTUAL PROPERTY

The content of the website www.chateau-picol.com is the property of Château PICOL and its partners and is protected by French and international laws relating to intellectual property.

Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute copyright infringement. Furthermore, Château PICOL retains ownership of all intellectual property rights to the photographs, presentations, studies, documents, etc., produced (even at the Client's request) for the smooth running of the Client's stay. The Client is therefore prohibited from reproducing or using any photographs, presentations, studies, documents, etc., without the express, prior written authorization of Château PICOL, which may require financial compensation. The same applies to names, logos, or more broadly, any graphic representation or text belonging to Château PICOL or used and distributed by it.

ARTICLE 11 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 12 - DISPUTES

All disputes arising from purchase and sale transactions concluded under these terms and conditions, concerning their validity, interpretation, performance, termination, consequences, and subsequent effects, which cannot be resolved amicably between Château PICOL and the Customer, shall be submitted to the competent courts under the applicable laws. The Customer is hereby informed that, in any event of a dispute, they may resort to conventional mediation or any other alternative dispute resolution method. In particular, they may contact the following Consumer Mediator free of charge:

MEDICYS

73 Boulevard de Clichy

75009 PARIS

www.medicys-consommation.fr

ARTICLE 13 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE

The Customer acknowledges having received, prior to placing his Order, in a legible and understandable manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 1-1 to Lm-7 of the Consumer Code.

Information regarding legal and contractual guarantees and their implementation; the functionalities of the digital content and, where applicable, its interoperability; the possibility of resorting to conventional mediation in the event of a dispute; information regarding termination procedures and other important contractual conditions. Placing an order on the website www.chateau-picol.com by an individual (or legal entity) implies full and unreserved acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who specifically waives the right to rely on any conflicting document, which would be unenforceable against Château PICOL.